I remember the first time I met with new clients and told them I had working hours. It was scary *and awkward* –  because I work in an industry where nonstop availability feels expected.

And I know this is something a lot of newer agents worry about too. Setting boundaries can feel risky when you’re trying to build, and you don’t want to lose opportunities or seem difficult.

I used to think being available all the time was part of good service, but after burning out, I realized constant accessibility isn’t what clients require, clear expectations are.

So here’s what’s worked for me:

1. Set Expectations Early

I casually bring this up in our initial meeting. Not in a rigid way, just something like:

“I’m typically available for calls and showings between X and X. Of course if something urgent comes up, we’ll handle it, but I like clients to know when they can usually reach me. If it’s after X, I will respond in the morning.”

This doesn’t mean I’m not working outside those hours *because that happens often*, it just means I won’t be accessible. Most people appreciate clarity. And if expectations are set early, they rarely become an issue later.

2. Under Contract = Different Rules

Once we’re under contract, availability naturally increases. Deadlines matter, negotiations move quickly, and communication becomes the priority. But that’s temporary and situational — not an every-day expectation forever

3. Communicate Ahead of Time

If I’m traveling or unavailable, clients know in advance. And if they need something while I’m away, I have a showing assistant or colleague who can step in so they’re still taken care of.

Clients don’t need constant access to you, they need solutions and support.

4. Subtle Reinforcement

Little things help reinforce expectations without awkward conversations. So my email signature includes working hours and a green light for “online”, and red light for “away”. I’ll include auto-responses during travel.

5. Service Isn’t About Speed

Clients might not remember how fast you replied – but they will remember whether the transaction felt smooth and handled well. Fast responses feel impressive, but thoughtful responses solve better problems.

The Takeaway

Setting expectations felt awkward at first, but it actually improved my client relationships. I show up more focused, more patient, and more helpful — because I’ve had time to recoup my energy. And the clients who respect your time are usually the ones you enjoy working with most anyway.

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